Responsible Gaming at td99 — Play Smart, Stay in Control

1. Age Restriction Policy

We take underage gambling extremely seriously. During the registration and account verification process, td99 requires all players to submit valid government-issued identification confirming their date of birth. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate accompanied by another official document.

Any account found to belong to a person under the age of 18 will be immediately and permanently suspended. All deposits made to such an account will be refunded to the original payment source, and all winnings generated will be forfeited. td99 reserves the right to request age verification at any point during a player's membership, not only at registration.

Keeping Minors Safe at Home

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent minors from accessing td99 or other gambling platforms:

• Always log out of your td99 account when you finish a session, especially on shared devices
• Never save your td99 username or password in a shared browser or on a publicly accessible device
• Enable parental control software on shared devices and household internet connections
• Keep your account credentials strictly private — do not share your login details with anyone, including family members
• Speak openly with young people in your household about the risks of gambling and why age restrictions exist

2. Recognising Problem Gambling

Gambling problems can develop gradually and are not always easy to recognise from the inside. Most people who develop a problematic relationship with gambling do not fit a simple stereotype — they may be employed, maintain normal social lives, and appear outwardly fine while privately struggling. Awareness is the first and most important step.

Problem gambling is broadly defined as gambling behaviour that disrupts personal, family, financial, or professional life. It is not about how much money is lost or how often a person gambles — it is about the impact that gambling is having on their day-to-day existence.

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money from friends, family, or financial institutions specifically to fund gambling
• Feeling restless, irritable, or anxious when you are unable to gamble
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, study, family responsibilities, or personal health because of gambling
• Using gambling as a primary way to cope with stress, loneliness, depression, or anxiety
• Failed attempts to reduce or stop gambling despite recognising the problem
• Feeling guilt or shame after gambling sessions but continuing anyway
• Prioritising gambling over essential expenses such as rent, food, or utilities

If you recognise three or more of the above signs in your own behaviour — or in the behaviour of someone close to you — we strongly encourage you to use the self-assessment checklist in the next section and to contact td99 support immediately to discuss the responsible gaming tools available to you.

3. Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your current relationship with gambling. This is a private exercise — your answers are for your own reflection only. Answer as honestly as you can.

4. Responsible Gaming Tools

td99 provides a suite of practical tools that you can activate independently at any time through your account settings. You do not need to speak to a customer support agent to use most of these tools — they are available immediately, 24 hours a day, seven days a week. Tools that restrict your activity take effect immediately; tools that relax a restriction have a mandatory review period to prevent impulsive decisions.

5. Self-Exclusion Programme

Self-exclusion is td99's most comprehensive responsible gaming tool. When you activate self-exclusion, your account is fully suspended — you cannot log in, deposit, place bets, or receive any promotional communications from td99 for the duration of your chosen exclusion period.

How Self-Exclusion Works at td99

• Minimum duration: 6 months. You may also choose 1 year, 2 years, 5 years, or permanent exclusion.
• Immediate effect: Self-exclusion is activated instantly once confirmed. There is no waiting period.
• Irreversible during the period: Once self-exclusion is active, it cannot be lifted early under any circumstances, including at the player's own request.
• Marketing suppression: Your account is removed from all marketing lists immediately. You will not receive bonus emails, SMS promotions, or any other td99 communications during your exclusion.
• Account balance: Any remaining ৳ BDT balance in your account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket account within 5 business days.
• Return after exclusion: When a time-limited self-exclusion expires, you will not be automatically reactivated. You must actively contact td99 support to request reactivation, and a mandatory 24-hour reflection period applies before access is restored.

6. Deposit and Spending Limits

Setting a deposit limit is one of the most practical steps you can take to keep your gambling within budget. td99 strongly encourages all players to set a deposit limit at the time of registration — before starting to play — rather than waiting until a problem arises.

Available Limit Types

• Daily deposit limit: Caps the total ৳ BDT you can deposit into your td99 account within any 24-hour rolling window
• Weekly deposit limit: Caps total deposits over a rolling 7-day period
• Monthly deposit limit: Caps total deposits over a rolling 30-day calendar period
• Session loss limit: Automatically ends your session if your net losses within a single session reach a defined ৳ BDT threshold
• Wager limit: Caps the maximum stake you can place on a single bet or game round

How Limit Changes Are Handled

To prevent impulsive decisions made in the heat of the moment from undermining your responsible gaming goals, td99 applies the following rules to limit changes:

• Reducing a limit: Any request to reduce a deposit, loss, or wager limit takes effect immediately, with no delay.
• Increasing a limit: Any request to increase a limit is subject to a mandatory 7-day cooling period. The increase will only take effect after 7 full days have passed from the date of the request, giving you time to reconsider.
• Removing a limit entirely: Removing a previously set limit follows the same 7-day cooling period as an increase.

7. Getting Help and Support

If you believe that gambling is negatively affecting your life or the life of someone close to you, please do not hesitate to reach out for help. Seeking support is a sign of strength, not weakness. td99's customer support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming concerns with complete discretion and without judgement.

You do not need to be in crisis to contact us. Whether you simply want to set up a deposit limit, ask a question about self-exclusion, or need to talk through your options, our team is ready to help. All responsible gaming enquiries are handled with strict confidentiality.

8. Tips for Safe Gambling

The following practical guidelines are designed to help you keep gambling in its proper place — as an enjoyable leisure activity within clearly defined limits. td99 recommends all players, regardless of experience level, to review these principles regularly.

• Set a budget before you play and stick to it. Decide in advance the maximum ৳ BDT amount you are comfortable spending in a session and treat it as the cost of entertainment, not an investment.
• Never gamble with money you cannot afford to lose. Only ever use discretionary income — funds that remain after all essential household expenses, bills, and savings commitments have been met.
• Do not gamble when you are emotionally vulnerable. Gambling under the influence of stress, grief, anger, loneliness, or intoxication significantly increases the risk of impulsive and regrettable decisions.
• Take regular breaks. Step away from the screen every hour. Use td99's session reminder feature to prompt you. Physical breaks help reset your emotional state and improve decision-making.
• Understand the games you play. Every casino game and sports bet carries a house edge. There is no strategy that guarantees winnings over the long run. Approach gambling with realistic expectations.
• Do not chase your losses. Trying to win back money you have already lost is one of the fastest paths to a serious financial problem. If you have reached your session budget, stop — even if you feel a win is "due".
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Maintain relationships, hobbies, physical exercise, and social activities outside of gaming.
• Keep track of your time and spending. Use the account history and transaction records available within your td99 account to review how much time and money you are spending. Awareness is a powerful preventative tool.
• Never gamble on credit. Do not use borrowed money, credit cards, loans, or overdrafts to fund gambling. If you need to borrow to play, you are already spending beyond your means.
• Talk to someone you trust. If gambling is becoming a source of stress or secrecy in your life, share that with a family member or close friend. Social accountability is one of the most effective safeguards against problem gambling.